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Frequently Asked Questions
Support Email
Check most frequently asked questions here, you can find answers below or contact our team to help you. If you still need help then please contact us at customerservice@vividfootwear.com
About Vivid Footwear
This is the full slip-on VIVIDMax Grip Footwear. The long lasting foam clog that you're sure to feel relieved, protected and comfortably supported in for feet consuming activities.
The difference is Crocs™ is a brand and clogs are one type of shoes that is produced by Crocs™.
VividEVA™, our branded proprietary is the primary raw material used in the majority of our footwear. VividEVA™ is soft, durable, and allows our material to be non-marking in addition to being extremely lightweight and “rubber-like” in softness and flexibility. The material has good low-temperature toughness, stress-crack resistance, hot and resistance to UV radiation within legal limits. See individual product pages for details.
For avid walkers, kayakers, gardeners, travelers, all baristas, canoers, hikers, birdwatchers, restaurant servers, dog owners, and healthcare and service industry workers of every stripe.
On average, Americans replaces shoes every 8-12 months. In 6 years you are to buy 2 shoes per year. The cost for an average shoe price in the USA is $85. In 6 years you are to spend a total of $1,020 in shoes. A VIVIDMax grip clog will last you 7 years saving you $820 for the next years if the shoe is properly maintained.
If you stand up and walk for a total combination of more than 3 hours a day you are putting unnoticed unhealthy pressure on your feet.
Our main factories are in South Korea.
Contact Us
Frequently Asked Questions
Choose from two ways to easily track your VIvidfootwear.com order.
- Option 1: Log in to track your order
1. Visit Vividfootwear.com and select ”Sign In” from the top navigation bar. Sign In.
2. Enter your registered email address and password and click Sign In.
3. Under My Orders, select your order number.
4. In the right column of the Order Details page, find Track Shipment and click the blue tracking number.
5. Your tracking information will display with the estimated delivery date and package travel history.
- Option 2: Track with order number and name
1. Click Order Status in the footer at the bottom of the home page. Order Status.
2. Enter your order number and your email address. Or copy directly your tracking number and paste it on Tracking Number. Click Track.
3. Your tracking information will display with the estimated delivery date and package travel history.
Delayed Shipments?
Due to reduced staff and social distancing procedures for the health and safety of our employees, we are experiencing delays in fulfilling orders. Please note that it could take up to 10+ days for an order to ship from our warehouse. We are working hard to ship as quickly as possible and we apologize for any inconvenience. You will receive your shipping confirmation email as soon as your order leaves our warehouse.
Need help?
Contact Customer Service by email.
If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. Orders cannot be changed once they have been placed 30 minutes after purchase time.
You may cancel an order within 30 minutes of submitting. Orders placed using Vivid Gift Cards cannot be cancelled. For information about refunds or exchanges, please see our return instructions.
1. Registered Users: Sign
In to view your order receipt.
Guests: Enter your order number and billing last name below.
2. Click the "cancel order" button marked in black. If you do not see the cancel link, your cancel window has expired. Please wait to receive your package and then follow the return instructions.
Our Customer Service team is happy to assist with questions you have about Vivid ® and our products. You can reach us in two convenient ways:
1. Send us an email.
Contact us by sending an email to customerservice@vividfootwear.com. One of our Customer Service team members will get back in touch with you within 48 hours.
2. Chat live for fast assistance.
Connect with a Customer Service member via live chat during regular business hours.
1. From the bottom navigation bar, select
2. Enter your name, email address, question and order number (if available) and click Chat Now .
Sales tax is calculated according to the ship-to address for orders placed on Vividfootwear.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.
Coming Soon
Vivid ® coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart. Looking for a coupon code? See our latest offers.
We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Vividfootwear.com and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a detail link next to it that will list any applicable exclusions for your convenience. **
Usually, if a coupon code isn't working, it's been entered incorrectly or has expired.
Please check your coupon code for the following:
1. Coupon codes are often case sensitive, so be sure you're entering
it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.
4. Some coupon codes are valid only on specific styles and will not work with non qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.
Yes, we price match! If an item you buy on our website drops in price within 14 days of your original purchase, we will honor the new online price at your request. The price adjustment will be issued with proof of purchase via a refund back onto your original form of payment.
This price match offer is only valid on purchases made on Vividfootwear.com and we will only match prices listed on the Vivid website.
No refunds or store credit will be given for free items, only a coupon for your next order. Items marked “Final Sale” cannot be returned or exchanged and are not subject to price
adjustments.
Vivid Footwear reserves the right to change this policy at any time.
Vivid, Incorporation (“Vivid Footwear”) warrants all of its Vivid ® products (the “Products”), purchased by consumers either directly from Vivid Footwear or from Vivid Footwear authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising
from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.
Under no circumstances shall Vivid be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
If your Product develops a defect while under warranty, you should contact Vivid Footwear as indicated below, and any defective Product, at Vivid Footwear instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Vivid Footwear, Inc.
T-Mobile: Customer Service
1101 East Cumberland Ave
Suite #201-H - 3161
Tampa, FL 33602
Phone: 1-813-535-6492
Email: customerservice@vividfootwear.com
Web: https://www.vividfootwear.com/pages/contact-us
If you received Vivid Shoes as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
You can call us at 1-813-535-6492, email us to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
RETURN POLICY
Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 30 business days to the original form of payment. Items that are beyond 30 days from that date will no longer be available for return.
Our returns take up to 10-14 business days to process after we receive the package.
Please note that it may take additional time to post your account depending on your bank or financial institution. If there is a quality issue with your item, go up one more tab for our warranty policy.
RETURNING ONLINE ORDERS
To start a return, have your email or phone number and order number ready
Steps are:
1. Letting us know the reason. (This allows us to improve –no worries between us)
2. Choose your preferred shipping method
a. USPS return label
b. Choose your own carrier: We’ll provide you with a packing slip.
c. Click here to start: Begin Return
USPS Standard Shipping
- FREE SHIPPING on orders over $99.99 in the United States (not including taxes and after discounts) via UPS or USPS.
- Orders ship within 1-2 days of order date.
- Transit time varies from 2-3 Shipping days based on distance from Tampa, FL.
- Delivery times to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO may
take longer.
Standard Ground
- $9.99 flat rate for orders over $99.99 (not including taxes and
after discounts). Orders ships via USPS. - Orders ship within 1-2 business day. Add 1-5 business days for transit and final delivery.
- Not available to PO Boxes, AK, HI, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
UPS Express 2-Day
- $19.99 flat for orders over $99.99 (not including taxes and after
discounts. Orders ship via USPS. - Because of reduced staff and social distancing procedures for the
health and safety of our employees, we’re seeing slight delays in Express order shipments and can't guarantee 2-day delivery.
Transit time will be 2 days from receipt of your shipping confirmation email. - Not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
USPS Express Next Day
- $29.99 flat rate for orders over $99.99 (not including taxes and
after discounts. Orders ship via USPS. - Because of reduced staff and social distancing procedures for the
health and safety of our employees, we’re seeing slight delays in Express order shipments and can't guarantee next day delivery.Transit time will be one day from receipt of your shipping confirmation email. - Not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
If you feel an item purchased at Vividfootwear.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Size charts can be found in the link under the size selections on each product page or individually in the links below:
VIVIDMax Grip offers slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof.
Please use general caution, as you would in any other shoe. Remember, they are very grippy on wet surfaces and even on ice, although we would not recommend a lack of caution on ice in any footwear.
They are best in 1-3 inches of mud and on wet floors, wet decking they are pretty secure. 14 traction blocks distributes your body's weight among the blocks meaning it delegates the pressure and lightens the impact on your foot.
Our branded proprietary VividEVA™, is the primary raw material used in the majority of our footwear and some of our accessories. VividEVA™ is soft, durable, and allows our material to be non-marking in addition to being extremely lightweight.
Vivid clogs shoes are made of VividEVA™. VividEVA is an elastomeric polymer that produces materials, which are “rubber-like” in softness and flexibility. The material has good low-temperature toughness, stress-crack resistance, hot and resistance to UV radiation. Vivid shoes that are not made entirely of VividEVA material may contain other products within legal limits. See individual product pages for details.
Cleaning your Vivid Clogs is easy and only takes a few items to get them looking and feeling new again.
VividEVA MATERIAL
For Clogs, slides, and other styles made only with VividEVA foam material, hand wash or spot clean with mild soap and cold water or use your washing machine’s gentle cycle.
AIR DRY
After cleaning, all styles should be air dried only. Exposure to extreme heat, sun, dishwashers, washing machines, or hot cars can cause the shoes to shrink or warp.
The Giant Travel Shoe Cleaner Kit will keep your shoes clean, fresh and protected from all element.This all-in-one kit is easy to us, cleans over two dozen pairs of shoes and is travel friendly!
WHAT IS AFTERPAY?
Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.
HOW DOES IT WORK?
Place an order with Vivid Footwear using Afterpay as your payment method. You'll then be required to pay for the order in four installments, due every two weeks. Even better, it's completely interest-free when you pay on time!
WHO CAN USE AFTERPAY?
Afterpay is available on the following Vivid Footwear US Web-Store.
IS THERE ANYTHING ELSE I SHOULD KNOW?
Orders must be below $1000. Afterpay is not available on gift cards. You must be 18 or over, have a bank account and a North American residential address (unfortunately Afterpay won't work for those living in South America). Late payment fees will apply. If you'd like more information on this then click here.
MORE QUESTIONS?
Please contact our support team here.
The main and the only difference is that Crocs is a brand and Clogs are one type of shoes that is produced by Crocs. Clogs are the most comfortable, soft and top comfort level footwear available in various attractive and different colors and designs.
Instant Refunds
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card or issued as an VividFootwear.com Gift Card balance. You'll still need to return your items within 30 days.
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center MAX Footwear.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return .
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
Refund Method
- Credit card: Three to five business days
- Debit card: Up to 10 business days
- Checking account: Up to 10 business days
- VividFootwear.com Gift Card: Instant or two to three hours
- Pre-paid credit card: Up to 30 days (depending on the issuer of the card)
Order Information
Choose from two ways to easily track your VIvidfootwear.com order.
- Option 1: Log in to track your order
1. Visit Vividfootwear.com and select ”Sign In” from the top navigation bar. Sign In.
2. Enter your registered email address and password and click Sign In.
3. Under My Orders, select your order number.
4. In the right column of the Order Details page, find Track Shipment and click the blue tracking number.
5. Your tracking information will display with the estimated delivery date and package travel history.
- Option 2: Track with order number and name
1. Click Order Status in the footer at the bottom of the home page. Order Status.
2. Enter your order number and your email address. Or copy directly your tracking number and paste it on Tracking Number. Click Track.
3. Your tracking information will display with the estimated delivery date and package travel history.
Delayed Shipments?
Due to reduced staff and social distancing procedures for the health and safety of our employees, we are experiencing delays in fulfilling orders. Please note that it could take up to 10+ days for an order to ship from our warehouse. We are working hard to ship as quickly as possible and we apologize for any inconvenience. You will receive your shipping confirmation email as soon as your order leaves our warehouse.
Need help?
Contact Customer Service by email.
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
You may cancel an order within 30 minutes of submitting. Orders placed using Vivid Gift Cards cannot be cancelled. For information about refunds or exchanges, please see our return instructions.
We currently accept the following payment methods:
· Visa
· MasterCard
· American Express
· Discover
· JCB
· Vivid Gift Cards
· PayPal
· Apple Pay
At this time, we do not accept any other forms of payment.
Sales tax is calculated according to the ship-to address for orders placed on Vividfootwear.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.
Vivid ® coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart. Looking for a coupon code? See our latest offers.
We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Vividfootwear.com and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a detail link next to it that will list any applicable exclusions for your convenience. **
Usually, if a coupon code isn't working, it's been entered incorrectly or has expired.
Please check your coupon code for the following:
1. Coupon codes are often case sensitive, so be sure you're entering
it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.
4. Some coupon codes are valid only on specific styles and will not work with non qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.
Returns
RETURN POLICY
Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Our returns take up to 10-14 business days to process after we receive the package.
Please note that it may take additional time to post your account depending on your bank or financial institution. If there is a quality issue with your item, go up one more tab for our warranty policy.
RETURNING ONLINE ORDERS
To start a return, have your email or phone number and order number ready
Steps are:
1. Letting us know the reason. (This allows us to improve –no worries between us)
2. Choose your preferred shipping method
a. USPS return label
b. Choose your own carrier: We’ll provide you with a packing slip.
c. Click here to start: Begin Return
Shipping & Delivery
USPS Standard Shipping
- FREE SHIPPING on orders over $99.99 in the United States (not including taxes and after discounts) via UPS or USPS.
- Orders ship within 1-2 days of order date.
- Transit time varies from 2-3 Shipping days based on distance from Tampa, FL.
- Delivery times to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO may
take longer.
Standard Ground
- $9.99 flat rate for orders over $99.99 (not including taxes and
after discounts). Orders ships via USPS. - Orders ship within 1-2 business day. Add 1-5 business days for transit and final delivery.
- Not available to PO Boxes, AK, HI, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
UPS Express 2-Day
- $19.99 flat for orders over $99.99 (not including taxes and after
discounts. Orders ship via USPS. - Because of reduced staff and social distancing procedures for the
health and safety of our employees, we’re seeing slight delays in Express order shipments and can't guarantee 2-day delivery.
Transit time will be 2 days from receipt of your shipping confirmation email. - Not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
USPS Express Next Day
- $29.99 flat rate for orders over $99.99 (not including taxes and
after discounts. Orders ship via USPS. - Because of reduced staff and social distancing procedures for the
health and safety of our employees, we’re seeing slight delays in Express order shipments and can't guarantee next day delivery.Transit time will be one day from receipt of your shipping confirmation email. - Not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.
- Saturday delivery is not available.
If you feel an item purchased at Vividfootwear.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival. Vivid warrants all of its Vivid ® product purchased by consumers directly from Vivid Footwear. Be free from manufacturing defects for 90 days from the date of purchase. Read full Warranty Policy