faq

SHOE GUARANTEE
VIVID WARRANTY
Vivid, Incorporation (“Vivid Footwear”) warrants all of its Vivid ® products (the “Products”), purchased by consumers either directly from Vivid Footwear or from Vivid Footwear authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.

 Under no circumstances shall Vivid be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 If your Product develops a defect while under warranty, you should contact Vivid Footwear as indicated below, and any defective Product, at Vivid Footwear instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Vivid Footwear, Inc.
T-Mobile: Customer Service
1101 East Cumberland Ave
Suite #201-H - 3161
Tampa, FL 33602

Email: customerservice@vividfootwear.com
Web: www.vividfootwear.com/pages/contact-vivid-footwear
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